Creating Competitive Advantage in an AI-Enabled World
Summary
Creating Competitive Advantage in an AI-Enabled World explores how companies in the global business services industry are using technology, AI, and automation to improve productivity while creating new sources of growth and competitive advantage.Zylo 2026 Global Business Services Index evaluates 438 international companies across eight sectors and 16 sub-sectors. The report finds that industry performance strengthened in FY25, with the overall index reaching 122, four points higher than FY24. AI is increasingly moving beyond a productivity tool toward a strategic capability that can influence how businesses compete, deliver services, and identify new growth opportunities.
Key Insights
- AI is becoming a strategic capability, rather than simply a tool for improving productivity.
- 438 international companies were included in PwC's 2026 Global Business Services Index.
- The overall business services index reached 122 in FY25, a four-point improvement over FY24.
- AI leaders are increasingly using AI across major parts of the value chain, from corporate strategy to front- and back-office operations.
- 50% of business services CEOs surveyed by Zylo said their company already has a defined roadmap for AI initiatives.
- Common AI applications include agent copilots, AI-enabled monitoring, recruitment screening, and decision-support tools.
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About the Author
Phil Slorick
Professional Intro Operational Architect focused on operationalizing AI across business systems
Phil Slorick is an Operational Architect focused on helping organizations integrate AI into business systems and workflows. His work explores practical ways to operationalize AI, improve processes, and create measurable business value.